Reliability is our competitive advantage – make it yours too with a service level agreement from Alliance elite
A fully guaranteed IT support contract with Alliance elite will save you time, money and headaches. No hidden costs, no unnecessary downtime and minimal impact on your business. You can rely on Alliance elite.
Chose from a range of IT Support Contract Agreements:
- Non Contract / Ad-hoc service calls
- 8 Hour engineer to site
- 4 Hour engineer to Site
- 8+8 Engineer to site in a maximum 8 hours
- Guaranteed fix in a further 8 hours
- 4+4 with fast response and Fix time
- 8+8 and 4+4 SLA’s include loan equipment
- Software Support: 1 Hour SLA
- Telephone and Remote Access
Communication
From the moment your call is logged we keep you fully informed on the progress of your support. Clear communication is a cornerstone of our success and we ensure you are briefed at every stage of the repair.
Quality service
Service is guaranteed to ISO 9002 quality with almost 100% of problems resolved on the first visit.
To minimize downtime our fully qualified technicians hold stock of and fit only genuine parts.
Low recall rates mean you enjoy maximum uptime whilst rapid response times reduce backlogs and shorten delays.
How can we help you?
Make life easy with a IT Support Contract from Alliance elite.
No fuss, no complications. Just the confidence that the next time you face a technical problem it will be solved quickly, easily and cost effectively.
Contact us on 01295 724250 or email us on sales@alliance-elite.co.uk for more details and information on our complete range of IT support service agreements. |
